FREQUENTLY ASKED QUESTIONS (FAQs)
Minimum surface tile size required for suction cups to adhere to shower tiles –See Measurement Chart on box. If suction cups are too large for tiles, the suction may loosen and can cause the board to fall off wall, causing injury. Cannot be used on small mosaic or small decorative tiles as tiles must be larger than the suction cup/s diameter. Please keep out of the reach of children. Overuse/over scrubbing with Luffa can cause irritation-Limit usage to three times per week. Do not share Luffa Pads. If you are allergic to Luffa, please do not use this product.
What are measurements of the Luffa Board? Sizes are approximate.
Large Luffoliate - (L) 21.5 in (W) 17 in.
Medium Luffoliate - (L) 21 in (W )12.5 in
Small Luffoliate - (L) 18.5 in (W) 8.5 in
How Long does it take to receive the product after placing the order?
U.S. Domestic orders take anywhere from 10-14 days to receive due to the product being shipped from China. Customers will receive a confirmation email with a tracking number to track the delivery.
International orders may vary depending on the country. You may use the tracking number to track as well.
Do you ship Internationally?
Currently, we ship within the United States, France, Canada, Singapore, England, Japan, S Korea, and the Philippines. We can also ship to other countries not on this list. For all other countries not on this list, please order through our Amazon store as many other countries are included there.
Can I return or exchange my order?
A customer can return or exchange their purchase within 30 days of purchase as long as they return the item unused, undamaged, and it’s in original packaging with proof of purchase. Shipping on returns or exchanges will be at the customer’s expense and responsibility. If there is a defect, Luffoliate will absorb the cost of the return shipping and ship you a new one at no extra cost to our customers. The customer will only pay original shipping fee if the product was found defected and a new item is shipped to the customer.
How long does it take for me to get a refund?
Once we receive the returned product, and return requirement (stated above) met, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within 30 days, or depending on your card issuer’s policies.
How do I unsubscribe from your mailing lists?
Use the "Unsubscribe" link inside email to opt out of emails
What forms of payment does Luffoliate accept?
Currently Luffoliate can accept payment through PayPal, Stripe, or credit cards. Please note that the credit card must be issued and contain a logo from either Visa, MasterCard, Discover, or American Express.
Do you allow Cashier’s Checks or Money Orders?
No. At this time Luffoliate does not accept Cashier’s Checks or Money Orders.
Do you charge sales tax?
Luffoliate follow's the law of the state.
If I have a question, who can I contact?
Please send email to firstname.lastname@example.org
How do I know it is safe to shop with you?
Luffoliate is proud to offer safe & secure online shopping for our customers. We respect your privacy and are committed to protecting it.
Can we pre-order and when do we get charged?
Currently, we don't offer a pre-order feature.